If you would like to return any item(s).
Tube cane, processed cane, reed cleaners, and finished reeds.
Our finished reeds are guaranteed for any kinds of structural deficiencies. If defective, the reed should be exchanged within fourteen days from the invoice date.
Please, return items in the same condition they were received.
Knives: WILL NOT ACCEPT IF KNIFE HAS BEEN SHARPENED, SCRATCHED, OR USED. PLEASE, DO NOT SCRAPE ANY REEDS if item's will be returned. Reeds that have been clipped/scraped/re-adjusted will not be exchanged.
Purchases are final, and if any wholesale item is broken, it will be replaced if reported damaged within seven days of receipt.
Items will be refunded if received within fouteen days from the invoice date.
Must arrive in perfect condition, in its original packaging, and accompanied by the original store receipt.
ALL CUSTOMERS MUST PAY FOR SHIPPING WHEN RETURNING OR EXCHANGING ANY ITEM(S).
Once the return has been accepted, you will be refunded for the cost of the item minus the actual shipping and handling cost of the original package.
The customer is responsible for the shipping fees when returning a product.